You have been directed to this Policy because ARABIAN SUNRISE FZC is collecting, using or disclosing your personal data. The terms “we", "us" or "our" refer to ARABIAN SUNRISE FZC, the terms "you," "your", "yours", "member" "members" and "yourself" refer to all visitors/users to this Site, who has ever accessed the site, has reached the age acceptable for acceptance of this terms of policy. This Policy applies to all personal data that you may provide to us and the personal data we hold about you. By providing us with your personal data or by accessing, using or viewing the applicable website or Mobile Application, functions or contents (including transmitting, caching or storing of any such personal data), you shall be deemed to have agreed to each and all the terms, conditions, and notices in this Policy. If you do not agree, please do not use of the site and DO NOT provide any personal data to us.
CLAUSE 1. WHAT PERSONAL DATA IS COLLECTED
1.1.Your contact information, including your (first and last) name, order address, delivery address, e-mail address and your telephone number. We need your e-mail address and telephone number so that we may contact you if we have questions or information for you regarding your order or the service that we are providing or will provide to you; other information required to be able to process your order or to provide you with the service; if you have created an online profile or account, the preferences and interests stored in such profile or account (please see below for further information concerning the profiles); and if you have contacted customer service, the details of this contact and the contact history.
1.2. Data collected by automated means. Various technologies may be used on our website and our mobile applications in order to make them more user-friendly, effective and secure. Such technologies may lead to data being collected automatically by us or by third parties on behalf of us. This data does not generally, but may, contain a user’s personal data. Examples of such technologies include click-stream data. A visit to one of our websites results in data that is transmitted from your browser to our server being automatically collected and stored by us or by third parties on behalf of us. This data can include, in particular, the following:
- the visitor’s IP address
- the date and time of the visit
- the referral URL (the site from which the visitor has come)
- the pages visited
- an information about the browser used (browser type and version, operating system, etc.).
1.4. A particular form of cookie is the flash cookie. In contrast to normal cookies, these cookies are not created and saved by the web browser but are governed by the Adobe Flash plug-in. These can contain more information than normal cookies and cannot be deleted or disabled via the browser; this is only possible if you follow instructions available from the Adobe Flash Player website.
1.5. Web beacons (also known as pixel tags and clear GIFs) involve graphics that are not apparent to the user. Tracking links and/or similar technologies consist of a few lines of programming code and can be embedded in our website or our mobile applications. In conjunction with cookies, these are primarily used for statistical analysis purposes. This technology can also be used for tracking traffic patterns on websites, as well as finding out if an e-mail has been received and opened and to see if there has been any response.
1.6. Web analytics is the term given to a method for collecting and assessing the behavior of visitors to websites and mobile applications. This includes the analysis of traffic patterns in order, for example, to determine the frequency of visits to certain parts of a website or (mobile) application, or to find out what information and services our visitors are most interested in. For these purposes, we primarily make use of click-stream data and the other techniques listed above. Web analytics are carried out by Google Analytics and/or other selected parties.
CLAUSE 2. HOW IS THE COLLECTED PERSONAL DATA USED
2.1. We use your personal data for the purposes of serving you. This includes, where applicable: providing you with the products and services that you have requested e.g. notifying you regarding the status of your order or delivery; ensuring that your transactions on our websites are safe and secure; contacting you for feedback; resolving any problems or disputes you may encounter in relation to our products and services.
2.2. We may also use your personal data for purposes connected or relevant to the business of the ARABIAN SUNRISE FZC, such as: complying with legal and regulatory obligations and requirements; enforcing obligations owed to the ARABIAN SUNRISE FZC; researching and developing new products and services or improving existing products and services within the ARABIAN SUNRISE FZC; accounting, risk management, compliance and record keeping purposes; carrying out research, planning and statistical analysis; staff training.
2.3. Your personal data may also be anonymized for use by the ARABIAN SUNRISE FZC for other purposes.
2.4. If you have consented, your personal data may be used by the ARABIAN SUNRISE FZC for the purposes of marketing products and services or other products or services offered by the ARABIAN SUNRISE FZC or those of its strategic partners or business affiliates e.g. informing you of latest activities, special offers, promotions or sending you newsletters.
2.5. In order for us to market products and services which are of special interest and relevance to you, we may analyze and rely on your interaction with us (your ratings and reviews of products, your contact history with our customer service, your newsletter clicks/ opening results, your surfing behavior (web tracking), the newsletter types you are subscribed to, your participation in promotions or events, your interactions with us and your use of mobile applications.
2.6. If you have contacted us with any complaints, feedback, comments, suggestions, we will use and disclose your personal data (including your contact history) to respond to you and provide you with the best service possible. If you are the complainant and you do not want us to disclose your identity to the party you are complaining about, you must let us know immediately. However, it may not always be possible to handle your complaint on the basis of anonymity.
2.7. When using your personal data to contact you for the above purposes, we may contact you via regular mail, e-mail, SMS, telephone or any other electronic means.
2.8. If we need to use your personal data for any other purposes, we will notify you and obtain your consent beforehand. You will be given the opportunity to withhold or withdraw your consent for the use of your personal data for these other purposes.
CLAUSE 3. DISCLOSURE OF INFORMATION
3.1. We will not sell your personal data to third parties.
3.2. We will only disclose your personal data to third parties where you have provided us consent, and in the situations expressly set out in in this Policy. If you have consented to receiving marketing information from ARABIAN SUNRISE FZC, our strategic partners and business associates, we will be disclosing your personal data to them.
3.3. Your personal data may be disclosed and shared within the ARABIAN SUNRISE FZC to allow us to provide the products and services which you have requested.
3.4. We may disclose or share your personal data with third parties (including other companies within the ARABIAN SUNRISE FZC) who provide necessary services to us, such as: service providers and data processors working on our behalf and providing services such as hosting and maintenance services, analysis services, e-mail messaging services, delivery services, handling of payment transactions, solvency check and address check, etc.; and our consultants and professional advisers (such as accountants, lawyers, auditors).
3.5. We will also disclose your personal data to third parties in order to comply with legal obligations or industry requirements. This includes disclosures to legal, regulatory, governmental, tax and law enforcement authorities.
3.6. Our website and mobile application may have the functionalities to allow you to share your personal data with other third parties such as other users. You are responsible for your choice and are deemed to have provided consent for any sharing of your personal data.
3.7. You fully understand and consent that we may transfer your personal data to any location outside for the purposes set out in this Clause. When transferring your personal data outside of territories of ARABIAN SUNRISE FZC we will protect your personal data to a standard comparable to the protection accorded to your personal data under local law of personal data protection by ensuring that the recipient is either in a jurisdiction which has comparable data protection laws.